Thomas Pun - General

I am an entrepreneurial technical product manager with a strong user experience design and business acumen. I have built multi-discipline teams from scratch and led them compassionately to ship innovative products.

I started my engineering career at Apple and have since worn many different hats from founding a Y Combinator-backed startup in San Francisco to growing Stripe's adoption in Hong Kong to scaling the team at GoodNotes. I also have the honour to be an advisor to more than 10 startups and multiple venture funds in Asia.

Currently, I am looking for opportunities to work with an amazing team to build something people love. My strongest suits are product management and team building but I'm open to other roles.

Contact

[email protected]

Location

Hong Kong and open to remote opportunities

Availability

1-month notice

Selected Professional Experience

GoodNotes

People Ops / Product

04/2018 - 03/2020 **

Advisor

01/2016 - 03/2018

GoodNotes is a top paid iOS app worldwide bootstrapped and founded by an indie developer. I was brought in when the founder was at an inflection point of scaling the company's team and business.

People Ops

Led the Talents team to scale GoodNotes from 2 to 19 while maintaining a 40% on-site interview to hire ratio and a >90% offer acceptance rate.
Created, executed, and continued to improve the end-to-end hiring process from sourcing to closing.
Mentored and trained internal interviewers by promoting best practices and providing feedback on interview sessions and candidate evaluations.
Facilitated hard conversations and managed hire-out process with candidates performing unsatisfactorily.
Helped the founder to be a better leader and aligned the team to make better product and hiring decisions by mentoring and promoting best practices such as Objective Key Results, Idea Mediocrity, and Operating Principles.

Product

Launched from concept to production the first feature in GoodNotes history that required backend services on the cloud: "Email to GoodNotes".
Defined all user flows and maintained all internal and external documentation including all copy edits.
Conducted and analyzed pre and post-launch user interviews to identify pain points and gather qualitative feedback.
Researched and proposed solutions for non-obvious UX and product flows such as email address assignment rules and progressive launch plan to our production users in the millions.
Helped define the company's strategic direction and product roadmap
Worked with other members in the product team to reduce complexity ripples and resolve tricky user experience issues

Others

Represented GoodNotes in most external engagements, e.g., business development, investment talks, and operation logistics.

Stripe

Growth Consultant

08/2016 - 03/2017

Stripe is a financial technology company that builds economic infrastructure for the internet. It's based in San Francisco and has raised over US$1 billion since its inception. I was hired as a consultant to grow Stripe's adoption while it was still in private beta in Hong Kong.

Successfully re-initiated previous stalled conversations and converted strategic customers who were using our competitor products.
Prepared and conducted sales pitches and technical demonstrations to our prospective customers ranging from startups to listed MNCs.
Presented (slides) at Hong Kong Code Conf and educated the audience on how online credit card payments work.

ZWC Ventures

Technical Advisor

06/2016 - 05/2017

ZWC Ventures is a dual-currency fund focused on China and Southeast Asia investments. I acted as a technical and product advisor on various potential investment deals ranging from a game development tool, VR, video social network and children products

Researched competitor landscape and conducted user research.
Preformed due diligence on technical architecture and the investment's technical team

Clione Labs

Founder & CEO

05/2014 - 02/2016

Clione Labs was founded as a studio to explore business opportunities in Asia. I raised a small fund (US$400k), built up our small engineering team and drove two products from idea to launch.

Loop Pulse (pitch deck) - Capitalize every visit

Built initial prototype including iOS SDK and web backend
Sourced prospective customers and demonstrated our solution to local shopping malls including K11, MegaBox and Kerry Properties
Designed logo and wireframes of customer-facing analytic dashboard

Double (screenshots) - On-demand executive assistant for SMEs

Created and iterated on all user flows for customer onboarding and our assistant operations
Designed wireframe the dashboard for our assistants and referral page
Achieved profitable unit economics and preformed a total of 12,000 minutes for our customers

HKEF

Venture Partner

07/2013 - 01/2014

Hong Kong Entrepreneurs Fund was originally set up by a successful serial entrepreneur and businessman to promote entrepreneurship in Hong Kong. In addition to the regular duties of deal sourcing, due diligence, and portfolio management tasks, I successfully sourced and executed one wearable technology investment for the fund.

Pipely